Terms and Conditions

Terms & Conditions | Terms & Conditions of Sale

Welcome to the SAIRA skin websitewww.sairaskin.co.uk (the ‘website’). This website is owned and operated by SAIRA SKIN LIMITED (‘SAIRA skin’ or ‘us’ or ‘we’).

These terms and conditions incorporate our privacy policy and set out the basis on which you can visit and use the SAIRA SKIN LIMITED website. Please read them carefully before using the website, as they contain important information.

If you do not agree to these terms and conditions, please do not use this site. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team atcustomerservice@sairaskin.co.uk.

Registered Office
The registered office for SAIRASKIN LIMITED is; 19 Five Mile Drive, Oxford, OX2 8HT Registered number: 9015156 (England and Wales), VAT number: 191650600.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to SAIRA SKIN LIMITED. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. SAIRA skin is a registered trademark of SAIRASKIN Limited.

Pricing Policy
In the event that a SAIRA skin product is mistakenly listed at an incorrect price, SAIRASKIN reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. SAIRASKIN reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SAIRA skin shall issue a credit to your credit card account in the amount of the incorrect price.

Accuracy of Content

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, SAIRASKIN disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

Legally Binding Contract

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Cancellation of Contract & Returns Process
SAIRASKIN products are produced to the highest standards with great care and attention and we very much hope you will be happy with your purchase.

If, however, for any reason, you are unhappy with your purchase, you may cancel your order for any reason up to 7 days from the time that you place your order. This is a UK statutory right; it does not apply if the product has been opened or used.

Please e-mail:customerservice@sairaskin.co.uk.stating the reason for your return. We will email you a returns form for you to complete and return with the product. Please return your SAIRASKIN product(s) to us, unused and in the original packaging within 7 days of receiving your returns form. Otherwise your return will not be accepted.

Returning Products is always at your risk. If you return any Product for any reason, you must ensure that it is adequately packaged and insured. We will not accept any responsibility for damage caused by inadequate packaging by you or if the Product is damaged or lost while being returned to us.

Refund policy
We will be happy to refund the original purchase price of goods returned to us after contacting customer services atcustomerservice@sairaskin.co.uk whether due to a cancellation, for any reason within 7 days of placing the order, as a result of receiving a defective product or otherwise.

If you return a product to us in accordance with the SAIRASKINReturn Policy noted above, you will receive a refund which will be credited to the original payment method. Refunds will be in the amount of the product price, less the original shipping cost. We will process the refund due to you as soon as reasonably practicable after the product has been returned to us and, in any case, within 5 business days of our receipt of the returned product. Please note that refunds can take up to ten working days to appear in your account due to varying processing times between payment providers.

We will keep a record of your order and these Customer Terms & Conditions for a period of one year after we have accepted your order. However, for your future reference we recommend that you print and keep a copy of these Customer Terms & Conditions, your order and the Confirmation of Order.

We do monitor the number of returns made and may refuse to accept orders at our discretion if products are returned repeatedly.

Faulty Products

Products are faulty if they are received damaged or where a manufacturing fault occurs within 7 days of order. Products that are damaged as a result of normal wear and tear are not considered faulty. If you return a damaged or faulty product we will refund your return shipping charges in addition to the amount of the product price. To return a faulty or damaged Product, please follow the instructions above under “Cancellation of Contract & Returns Process.”

Competition Terms and Conditions

  • How to Enter

To join in the campaign on Twitter entrants will need to retweet the competition post using the hashtag #SairaSkin.

To be in with a chance to win on Facebook, the entrant will need to share and comment on the competition post.

The winner will be selected by random after the completion closing date.

  • When to Enter and Who can Enter

Please refer to Facebook for Competition opening and closing dates.

Entrants can enter at any point between these dates.

Entrants can only enter the Competition once, but can like, share, comment, tweet and RT as many times as they like.

The Competition is open to UK residents aged 21 or over, excluding employees of SAIRA skin and anyone professionally connected with the Administration of the Competition.

  • Prizes

The prize for winning the competition will be a free 30ml bottle of SAIRA skin Anti Ageing Face Oil.

The winner will be selected at random and, once the winner is notified, the prize will be sent by post to the winner’s address.

The Prizes are as stated and they cannot be sold or exchanged for cash, goods or services. Unless specifically agreed in writing by SAIRA skin, the Prize is not transferable and must be taken by the winner in person.

  • Data Protection and Publicity

You consent to your surname, photograph and basic information about you being disclosed on SAIRASKIN digital channels or other media if you win any Prizes under the Competition.

Any personal data relating to participants will be used solely in accordance with current UK data protection legislation. By entering the Competition, you agree that SAIRASKIN may contact you in relation to the Competition.

Competition winners will be contacted by SAIRASKIN. You must provide accurate contact details on notification.

SAIRASKIN reserve the right to use the voice, image, photograph, name and likeness of the winners for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the winners. In entering the Competition, all participants consent to such use of their voice, image, photograph, name and likeness.

  • Competition Rules

The Competition will be run and Prizes will be awarded at SAIRASKIN’S sole discretion.

We reserve the right to suspend or terminate your access to SAIRASKIN’S website and services, and to refuse entry into the Competition.

We reserve the right to change the Competition rules and these Terms and Conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the website. Your continued use of the website will constitute your acceptance of the new rules and Terms and Conditions.

All intellectual property rights in the images and materials on the Website, and used in the services provided by SAIRASKIN and no person may make any use of them without SAIRA skin’s express permission.

  • Liability and Indemnities

Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, SAIRASKIN and its associated companies and agents and distributors exclude responsibility and all liabilities, whether direct or indirect, arising from:

  • any postponement or cancellation of the Competition;
  • any changes to, supply of or use of the Prize; and
  • any act or default of any supplier, which are beyond SAIRA skin’s reasonable control.

SAIRASKIN does not accept responsibility for any liability arising from technical incompatibility, problems relating to the internet, or technical difficulties of any kind.

SAIRASKIN shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

You agree to indemnify SAIRASKIN against all liabilities, claims and expenses that may arise from any breach of your agreement with SAIRASKIN.

  • Jurisdiction

The Competition and these Terms and Conditions are governed by English Law. England & Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.

Privacy Policy

SAIRASKIN values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. you will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘my account’. You can access ‘my account’ directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.

We use encryption technology to ensure that all transactional information is protected to high standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

  • Administration Of Our Site:
    The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.
  • Customer Service:
    We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
  • Direct Marketing:
    We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.
    You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.
  • Cookies:
    We use cookies on our site to provide a better user experience.
  • Order Processing Cookies – The SAIRASKIN online ordering system uses cookies to record a visit from your computer to the SAIRASKIN website. This means that we can recognise your computer when you access www.sairaskin.co.uk and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your SAIRA skin account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser’s preferences which is usually found in the Edit menu.
  • Site Analytics Cookies – We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.
  • Data Protection:
    SAIRASKIN complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a £10 fee and a written request to The Company Secretary at the registered office stated above.

SAIRASKIN is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into ‘my account’.

Damage To Your Computer

SAIRASKIN makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. SAIRASKIN will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Limitation of Liability

SAIRA skin makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible SAIRASKIN will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond SAIRA skin’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of SAIRASKIN or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Submission of Information

We welcome your inquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas or other information you provide to us (‘information’) will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant SAIRASKIN a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead SAIRA skin as to the origin of the information submitted and you agree to indemnify SAIRA skin and hold SAIRA skin harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

Intellectual Property

The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of SAIRASKIN, our affiliates, our licensors and/or our suppliers in the UK are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

Non Waiver

No failure to exercise and no delay on the part of SAIRA skin in exercising any right, remedy, power or privilege of SAIRASKIN under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of SAIRASKIN.

Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

Law, Jurisdiction and Language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.