Orders are dispatched from our Pick and Pack service provided by a third party.

Once you have placed an order, you will receive an order tracking number which will be linked to Royal Mail. Please click this link to find the status of your order.

All orders are sent tracked and signed for.

Free Standard Shipping for orders over £50 to all UK Mainland & Channel Islands. Orders under £50 will be charged a standard delivery of £5.00 

International shipping is based on location and weight.

Please be aware that you are liable for any duties, customs and taxes levied by the country your order is being shipped to. SairaSkin cannot advise you what these costs may be.

All delivery times are estimates and start from the date of dispatch. We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

During busy times such as Valentine’s Day, Mother’s Day, Easter, Black Friday and Christmas please allow at least a week for delivery so place orders early

Weather conditions, strikes and busy periods, such as the Holidays, may impact delivery times.

For all enquiries regarding shipping or tracking your order please contact

Returns Policy

If you want to return an item for any reason, please let our Customer Service team know by sending an email to as soon as possible, stating the reason. We will then email you the link to our FOC Royal Mail Returns Portal service. Once you have completed the returns form you will have a choice on whether to print the label yourself or generate a QR code for your phone that you can take to the post office, and they can print the label for you. Please ensure the product is in its original packaging where possible, or alternatively in a suitable packaging that will protect it in transit, within 30 days of receipt.

We will inform you when we receive the goods and refund you within 5 working days, this process can take between 10 to 15 working days to arrive in your account. Alternatively, we would be happy to provide you with a replacement product.